At Panaesbota, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our Returns & Refunds policy below:
1. Return Eligibility
Items may be returned within 30 days of the purchase date. To be eligible for a return, the item must be:
- Unused and in the original packaging.
- In the same condition as when you received it.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Clearance items or final sale items.
- Gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [insert email address] or [insert phone number] to request a return authorization.
- Provide your order number and a brief description of the reason for the return.
- We will provide you with instructions on how to return your item.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
5. Refund Process
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain amount of days, depending on your bank.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund.
8. Changes to This Policy
We reserve the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page.
If you have any questions or need assistance regarding returns or refunds, please feel free to reach out to us!
